FOR ITALIAN CUSTOMERS - The Royal Mail UK is not currently sending to Italy due to an update of the Italian computer systems. Orders will have to be held back until there is a change. The delay has been described as several weeks. Sorry for the inconvenience.

Thank you to all our customers for your patience and support during this very busy and challenging time. We are working hard to get your orders to you as quickly as possible but we are experiencing high numbers of orders and staff abscence, our sincere apologies but delivery may take longer than usual.

Please note that in the UK, Royal Mail are not guaranteeing next day delivery on their first class service due to staff shortages.  There is a next day, Special Delivery service available at an extra charge. Please see details on checkout or enquire at time of placing your order on the phone.

Last Posting Dates for Christmas
UK: First Class, Special Delivery and Parcelforce 23rd December.  Europe: International Business tracked 16th December. USA/Canada:  International Business tracked 13th December.

Helios Opening Times during the festive season 
Tunbridge Wells Friday 24th December 9.00am-1.00pm. Covent Garden, London Friday 24th December 10.00am to 2.00pm. Saturday through to Tuesday 28th December - CLOSED. Wednesday 29th December and Thursday 30th December normal opening hours.

New Year's Eve
Tunbridge Wells  9.00am-1.00pm. Covent Garden, London  10.00am to 2.00pm.

Orders to EU
Delivery may be slower than usual, in the region of 2-6 weeks and you may be asked to pay import duty before receiving the order. This is likely to be between 18-20% of the value of the order but please check with your local customs office for further details.

Ireland Update
Larger orders are are arriving with customers using Couriers  Sandford Freight Dublin , DHL or TNT. Customers will need to set up an account with one of these companies before placing an order by email or telephone. Orders unfortunately will not be able to be placed on our website. Smaller orders are successfully arriving with customers using an Addresspal account. This is easy to set up.

We recommend that you select a tracked delivery option.
We are not sending any orders to the EU via courier services. Orders may be subject to customs clearance and are placed at your own risk.
Thank you.