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Return Policy
Returns, refunds and store credit — explained by type of product.
Here is how returns and refunds work for books, homeopathic medicines, audio, and software ordered from Homeopathic Educational Services.
Books
Customers are allowed to return books they have ordered from us. If the book(s) are returned in perfect shape for re-sale within 30 days of the date on the receipt, the customer is entitled to store credit for the items returned.
All books need to be returned to our store address:
H.E.S.
812 Camelia St.
Berkeley, CA 94710
“Special order” books are non-refundable, because we order these books at the specific request of our customers.
Homeopathic Medicines
Homeopathic medicines are legally recognized by the U.S. Food and Drug Administration as “unapproved drugs,” the vast majority of which do not need a doctor’s prescription to purchase.
Because our customers deserve the highest standards for care of their homeopathic medicines, our customers will never receive medicines that were previously sent to another customer. To maintain this high level of confidence in the medicines that we sell and ship, we do not accept returns on any medicine.
We do not and cannot guarantee specific benefits from homeopathic medicines.
Audiotapes & Audio CDs
Our company will accept returns of audiotapes and CD-audios, but only if these items are faulty. If a customer returns these items as faulty, we will re-send a working copy of the same item to the customer at no expense to them, unless they returned an item that was not faulty.
Software
Our company sells software from different companies. Some companies provide a 30-day grace period in which to return the software. Customers are encouraged to ask us what the return policy is for the specific software they wish to purchase.
Still have a question?
Call or email us — we're a small team in Berkeley and we're happy to help.
